General terms and conditions

  1. Introduction
  2. Ordering
  3. Product Information
  4. Prices
  5. Availability
  6. Delivery
  7. Tax-free shopping
  8. Secure Payments
  9. Right of Retraction - Satisfied or your money back
  10. Returns
  11. Responsibility

1. Introduction

The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Euroflex Americas (hereafter referred to as We) belonging to the company Euroflex Americas. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Euroflex Americas as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.

We recommend that you read and accept the general terms and conditions of membership of commercial partners before you make a purchase from a trader other than Euroflex Americas.

2. Ordering

There are 1way of placing an order:

- by Internet on our website: http://www.monsterappliances.com (24 hours a day and 7 days a week)

The ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must: - log in; - choose your delivery method;

- accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page (entitled « Order summary »);

- select your method of payment.

Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with Euroflex Americas.

3. Product information

Euroflex Americas takes great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.

4. Prices

The prices indicated on the Site are in USD and include all taxes but do not include delivery. The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment .

We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated.

5. Availability

Please note that we will honour your order while stock is available.

If a product becomes unavailable after your order has been confirmed, we will refund the price you paid for the product within 30 days following the date of payment.

6. Delivery methods

Euroflex Americas offers several methods of delivery. For further details, please refer to our Delivery page.

If your product is shown to be "in stock" on our website when you place your order, the number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:

1. Dispatch time (24-48 hours) = payment validation + order preparation + parcel collection by carrier

2. Delivery time of your parcel(s) according to the carrier you have chosen. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch.

Dispatch and delivery times are given in working days.

Lost parcels:

Euroflex Americas does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim (ex.7 days with BPost International / UPS Standard, 7 days with UPS). During this period, no reimbursement or re-delivery will take place.

Upon reception of your order, we recommend that you verify your products with the order that you placed with us and if necessary, write any anomalies that may have occurred on the delivery voucher, not forgetting to sign it. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by Post or by e-mail

7. Tax-free shopping

Please note that VAT is non-refundable.

8. Secure payment

Euroflex Americas has chosen to guarantee payment security with WorldPay by encrypting the connection when transmitting information on the network.

When you see the payment sign , you will know that your payment is secure.The name WorldPay may appear on your bank account statement.Please note that if our security department suspects fraud, we have the right to cancel the transaction for security reasons.

Euroflex Americas accepts all major credit cards (VISA, MASTER CARD, AMERICAN EXPRESS) and payments can also made through PAYPAL.

When you pay by credit card, your account will be debited 4 days after the day of your order , on the condition that we have received pre-authorisation for your payement. If sufficient funds are not available, your order will not be taken into account. For payments made on-line by credit card, the "Secure Socket Layer" (SSL) is used, which allows your banking information to be encrypted when on the network.For security reasons, all orders paid by bank card are verified by EUROFLEX AMERICAS. Complementary information may be requested, or demanded, in order to validate your purchase. By consequence, and in trying to avoid any delay, when you place your order please enter the following:-a professional or paid-for e-mail address-a land line telephone number (work or home) where you can be reached at any time of the day Furthermore, for any order above the amount established by EUROFLEX AMERICAS, a piece of ID as well as proof of address will be requested and should be sent via fax, Post, or e-mail. We apologise for any inconvenience this may cause; however, these measures are taken to protect our clients from possible fraud associated with bank cards.

Bank transfer payment: Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods. The processing of off-line payments may take several days.

9. Right of Retraction - Satisfied or your money back

Euroflex Americas allows you 15 days to return a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return the product within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.

We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.

For reimbursements:

- Upon receipt of a returned product within the guarantee period, Euroflex Americas will issue a full refund via the same payment method that was initially used to purchase the product.

If tests need to be carried out on the product, in the framework of the right of retraction, Euroflex Americas will do its best to reimburse the User as quickly as possible. This time period will depend on the nature of the technical tests performed by the After-Sales Service of your product's manufacturer, for a maximum period of 21 working days.

In the event of a refund, the price paid for the item will be reimbursed by Euroflex Americas within 30 days.

Customer may exercise the right of withdrawal without penalty. Any shipping charges incurred when returning a product are the customer's responsibility.

Please send your product to the address given on the returns coupon or as instructed by our Customer Service Department (Te.l: 888-896-9786; email: customerservice@euroflexusa.com)

10. Returns

Please contact our customer service department at 888-896-8786 or email us at customerservice@euroflexusa.com for return instructions.

Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).

For the period covered under warranty, the client must return the product to EUROFLEX AMERICAS’S After-Sales Service. No package will be accepted at the Euroflex Americas head office.

10. Product warranties

Several types of warranties are available for the products sold on our website. All products sold on the Euroflex Americas website, come with a legal guarantee concerning product conformity, as outlined in the following legal clauses. The aforementioned guarantee may be used in conjunction with extended warranties.

Pursuant to the legal guarantee concerning product conformity, Euroflex Americas commits to delivering your order in accordance with the provisions of the concluded sales agreement. Euroflex Americas will also take responsibility for any latent defects noticed upon delivery.

To comply with the terms of the contract, products must:

1) Match the description given on the website.

2) Be suitable for the purpose usually associated with such a product, or be suitable with any other purpose required by the customer. The customer will have informed Euroflex Americas of the required purpose before placing their order, and Euroflex Americas will have formally confirmed the suitability of the product.

3) have the features and purpose that customers would expect from such a product, given the product type and description on the website.

In the case of a lack of conformity, you shall be entitled to have the goods brought into conformity free of charge by repair or replacement.

The legal guarantee concerning product conformity covers all latent defects discovered within 1 years from the date your product was delivered.

Whatever the problem with your product, we recommend you return it with the supplied warranty card and a returns coupon.

The legal guarantee concerning product conformity does not apply in some cases:

- when damage is caused by external factors such as shocks, lightning, power surges, rust and sand.

- when damage is caused by the customer’s non-respect of the manufacturer’s instructions regarding the use and installation of the product,

- when damage is caused by the customer’s misuse of the product

- when the customer is aware of damage to the product at the time of placing their order

In cases where the manufacturer’s warranty is not applicable, the manufacturer will provide the customer with an estimate repair fee. If you would like your product(s) to be returned to you by the manufacturer without any repairs being carried out, administration charges may apply. Should you choose to abandon your product altogether, no additional charges will apply.

You have 3 months to accept or reject the quote and pay the amount due. If we do not hear from you within this time, we will assume that you have rejected the quote and abandoned your product. No compensation will be issued.

Our after-sales service will only attempt to send products to customers twice. If we are unable to deliver your parcel on both occasions, (i.e. parcel refused, delivery impossible, etc.) your product will be returned to EUROFLEX AMERICAS’s logistics centre, where you’ll be able to collect it within 3 months. After this time, we will assume that you have abandoned your product, and EUROFLEX AMERICAS will reserve the right to destroy your item. No compensation will be issued.

11. Responsibility

Euroflex Americas will not be held liable for poor use and its consequences on the products purchased from our Site. Although our products have performance that is compatible with professional usage, Euroflex Americas does not sell products for professional use.


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